Original topic:

samsung m31s hangs once unlocked

(Topic created on: 10-22-2020 11:52 PM)
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Ps2806
Active Level 1
Options
Galaxy M
Everytime I unlock the mobile and if any application was opened already and it appearson screen. It hangs and doesn't need to try hard to go to home screen and than close all the application and open it again.
Do help on this issue.
Tried cache wiping , safe mode etc. But nothing helps.
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Ehsank
Expert Level 5
Galaxy M
hanged on a specific app or always hanged?
and since when?
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Galaxy M

It hangs with any type of app uses like downloaded, in-build even hang when i am not using it. I was having problem in July then solved after some update but now after September update its worst hanging like you use and can see hanging anytime in 10min max 

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Ehsank
Expert Level 5
Galaxy M
checked i replied to your post
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Galaxy M

Hi Ehsank,

 

I can't see any solution apart from disabling animation which failed for me.

 

i checked but can find latest comment of you "checked i replied to your post"

 

Can you paste the solution again?

 

Thanks

Ehsank
Expert Level 5
Galaxy M
.Screenshot_20201019-180035_Samsung Members_62530.jpg
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Ri5habh
Beginner Level 2
Galaxy M
Hey Guys, I'm facing an issue.. there is a buzzing sound in my new samsung M31s while the earphones are connected to it.. Can anyone suggest me any solutions ?..
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Samsung_Support3
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!


To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Ps2806
Active Level 1
Galaxy M
doesn't help your comments
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galaxym31s
Active Level 1
Galaxy M
off ur smansung glances wallpaper service than check it
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Ps2806
Active Level 1
Galaxy M
I have done the resolution provided but doesn't help.
also I have been to Samsung service center and the phone software has been updated. But there's no change.
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