Original topic:

samsung m31s camera issue

(Topic created on: 11-23-2020 11:37 PM)
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1krishna
Active Level 6
Options
Galaxy M
Is any one facing heating  issue while using camera...
7 Comments
rock1232
Expert Level 5
Galaxy M
at first i also experience same issue but now I am not facing heating issues while using camera
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1krishna
Active Level 6
Galaxy M
have you done any updates ?
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rock1232
Expert Level 5
Galaxy M
yes one ui 2.5 update is the latest update in my device
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rock1232
Expert Level 5
Galaxy M
have u purchased m31s recently
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1krishna
Active Level 6
Galaxy M
yes am also using 2.5 ui
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ghodeanushka
Active Level 1
Galaxy M
I have galaxy m31s it doesn't happen to me
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cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "Overheating" issue please follow the below given step:

>>Close background running apps.

Follow the link for more details:- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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