samsung m31 homekey not working

[Parthjo]

My Samsung m31 home key and recent soft key not working showing error, knox security restriction policy.

[SushmaKamat]

M31 or M31S? M31 does not have Knox and so no question of restriction

[Parthjo]

m31

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[boobalan_97]

The same thing happening to me.. What solutions do you find for this. Can you share me please