Original topic:

samsung m31 _ battery is draining too fast..

(Topic created on: 07-09-2020 07:44 PM)
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Samsung_PnFP1tV
Beginner Level 2
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Galaxy M



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7 Comments
Uditgoyal17
Active Level 7
Galaxy M
How much battery backup are you getting ?
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Samsung_PnFP1tV
Beginner Level 2
Galaxy M
around 6.5hrs
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Samsung_PnFP1tV
Beginner Level 2
Galaxy M
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Galaxy M
Are you new user

if soo then shift your device from performance mode to power mode in battery settings
nd turn of always off display
I faced same proble when I bought
hope this might help you
plz like If it did
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Samsung_PnFP1tV
Beginner Level 2
Galaxy M
s... bought 4 days ago
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Samsung_PnFP1tV
Beginner Level 2
Galaxy M
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cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "Battery drainage" issue kindly follow the given below steps:

1)Battery optimization:-Settings>Select Device Maintenance/Device Care>Optimize>Optimize all options like Battery, Storage and Memory
2) Close background running apps:-Tap on recent key and close the background running application.

 

For more information on battery drainage please click on the link below:
http://www.samsung.com/in/support/skp/faq/1101689

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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