samsung m31 autometically off end get stopped at boot screen

[subha4444]

I brought my new samsung m31 just two months ago from amazon...It's just been a week with the device and it is rebooting itself and gets stuck on the boot screen...

Then i have to forced start it again...

Is it a hardware problem or software???

How it could be fixed???

Due to lockdown i don't reach service center...

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve auto restart issue please follow below given steps:

>>Go to Settings > General management > Reset > Turn off auto start.

And for "Device hanging issue" kindly follow the given below steps:

1) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
2) Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support