Original topic:

samsung m30s

(Topic created on: 05-27-2020 10:32 AM)
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pro123456
Active Level 4
Options
Galaxy M
Battery draining issue,slow charging issue, heating issue lots of issues but solution zero because no update after March OTA update
6 Comments
AMPK
Expert Level 3
Galaxy M
Try draining to zero switch off the mobile charge to 100%. Next switch off mobile internet while sleeping. You will see the change.
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aryanaruni
Beginner Level 2
Galaxy M
I have same issue, it get dropped at least 10% at night when phone is not in use.
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AMPK
Expert Level 3
Galaxy M
I had the same problem I used to switch off internet while I go for sleep I found drop is only 2%. After that drop reduced considerably. AI will take control.
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aryanaruni
Beginner Level 2
Galaxy M
I have same issue, it get dropped at least 10% at night when phone is not in use.
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at050446
Beginner Level 3
Galaxy M
same issue but when i follow the standard charging procedure as suggested by samsung i seemed a 6% drain when device is switched off
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Samsung_Support3
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1. Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs etc. If it is damaged then kindly visit your nearest service center to get it replaced.

 

2. Check charging, if rating is 15W or above. Kindly try to charge the device in a non-inverter socket.

Note: Kindly open Device care from Settings > Battery > Please tap on 3 dots(more option) at the top

right hand side > please select settings > enable fast cable charging.

 

To resolve your device battery drain issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue/

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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