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04-25-2020 11:05 AM (Last edited 04-25-2020 11:05 AM ) in
Galaxy MDear Samsung Member,
Greetings from Samsung Customer Support!
To resolve this issue kindly follow the below given steps:
1) Safe mode:-Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
Note :-To exit safe mode restart the device .
2)Update the software of the device (if available) go to Settings > Software update > Download and install > Checking for software update. Restart your device after the update has finished.
3)Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Tap on Settings>Tap on General Management>Tap on Reset.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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04-25-2020 11:38 AM in
Galaxy M