Original topic:

samsung galaxy M20 fingerprint issue

(Topic created on: 05-14-2020 06:44 AM)
1376 Views
mirzajawad
Active Level 2
Options
Galaxy M
my samsung phone says :
"An error has occurred with the fingerprint sensor. If this message appears repeadly, restart your device."

i restart my phone several time , and i was reseted my phone several time and no fixing of this problem 

please anyone can help me to fix this issue in my phone ?
4 Comments
AMPK
Expert Level 3
Galaxy M
First remove the fingerprint registered . clean the catch. restart again.
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kukuu
Active Level 6
Galaxy M
First enable or increase touch sensitivity in settings,then re-register your fingerprint,and try it.......
if it will help u then reply me
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Samsung_Support3
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

 

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1) To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.

 

2) Ensure that the screen protector or the touchscreen on the fingerprint recognition sensor area is not scratched or damaged by objects, such as coins, keys,pens,and necklaces.

 

3) Ensure that your fingers are not wet, they should be clean and dry.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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c_soni
Beginner Level 2
Galaxy M
In Samsung m42 I haves colour inverse issue in night when set fingerprint why it's behave like this???
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