Original topic:

restarting again and again issues in M30S

(Topic created on: 04-09-2020 08:16 AM)
430 Views
bomb4
Active Level 1
Options
Galaxy M
After the last update what i did with my M30S due to camera not working properly the phone after somedays got re-started automatically and since then its not going beyond the Samsung M30S logo kindly suggest 
9 Comments
Galaxy M
try factory reset once
0 Likes
navneetVerma
Active Level 5
Galaxy M
same thing with my brothers m30s
0 Likes
madhavjha
Active Level 1
Galaxy M
Try factory reset by combinations of harware keys(button)
0 Likes
arasa
Beginner Level 2
Galaxy M
how can I restart the phone when power button struck.mine is C9 pro
0 Likes
bomb4
Active Level 1
Galaxy M
i dont want to loose my data , factory reset will wipe data
0 Likes
bomb4
Active Level 1
Galaxy M
y should we loose our data when its problems with samsung software
0 Likes
Ehsank
Expert Level 5
Galaxy M
put your phone on safe mode, then check its happen or not, if not then any other apps are caused for this
0 Likes
bomb4
Active Level 1
Galaxy M
how to put on safe mode when the phone is not going beyond the logo
0 Likes
Samsung_Support4
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Please perform the below mentioned steps to resolve the issue:

 

1. Clear camera application data.
Settings >Apps >Camera >Storage >Clear Data

 

To resolve auto restart issue please follow below given steps:

Go to Settings > General management > Reset > Turn off auto start.

 

Please register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes