môhamed
Beginner Level 3
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Galaxy M
Who Has the Same problem after the last security up date on m30s the phone takes 4h to charge from 0 to 40% ,and tje fast charging became slower ???please answer 
3 Comments
AMPK
Expert Level 3
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Galaxy M
Drain to zero switch off and charge to 100 % and see the timing
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cs_member10
Active Level 6
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Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve this issue kindly follow the given below steps:

1) Safe mode:-Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
Note :-To exit safe mode restart the device .

2)Check charger functionality:-Request you to check the charger functionality with a different device or try to charge the same device with a different charger.

3)Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

Tap on Settings>Tap on General Management>Tap on Reset.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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vivek9124vivek
Beginner Level 4
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Galaxy M
I have been facing same problem from past month
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