Original topic:

pinkish shade and night photo in M51

(Topic created on: 01-13-2021 07:36 PM)
258 Views
vip04
Active Level 1
Options
Galaxy M
Hey samsung fix the issue of pinkish shade of photos click by front camera and improve night mode and one additional problem is that when switch from 16MP to 32MP (front camera) or 64MP(rear camera) there is not much difference in photos or resolution of photos but the size of photos increases drastically. 
Fix these problems related to camera.
5 Comments
Itsdebby
Expert Level 5
Galaxy M
this is common bug
i am too facing the same
aju09
Active Level 3
Galaxy M
same here
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Srikanth4
Active Level 1
Galaxy M
yes
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KirKirKiran
Active Level 6
Galaxy M
no use of complaints . they are not listening to users.
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cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and perform following methods to resolve the Camera quality issue:

1. Please clear data or cache of Camera Application(Tap Settings>Apps>Camera>Storage>Clear Cache/data).

 

2. Check device in safe mode - Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode: Press and hold the Power key, when Power off icon appears>Press and hold the power off icon.
To Exit safe mode: Restart the device.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question) along with screenshots, short videos and error log file, so that we can assist you accordingly.

Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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