dasie
Beginner Level 4
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02-12-2021 09:26 PM in
Galaxy M
My handset is samsung m30s ,it get rebooting automatically ,after the updated it appears more frequently. Do you guys have any idea ,what's the reason.(automatic reboot option in my phone is off ).
3 Comments
Ehsank
Expert Level 5
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02-12-2021 09:46 PM in
Galaxy M
go to safemode and observe is there same issue in safemode too
if not then problem may due to other downloaded apps
and if same issue in safemode then try to visit service centre
steps to turn safemode;
long press on power button>
long press on power off option>click on safemode >your mobile will restart and turn into safemode.
Keep in mind that in this mode only inbuilt system app will work
if not then problem may due to other downloaded apps
and if same issue in safemode then try to visit service centre
steps to turn safemode;
long press on power button>
long press on power off option>click on safemode >your mobile will restart and turn into safemode.
Keep in mind that in this mode only inbuilt system app will work
Abhishek_Singh
Active Level 7
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02-12-2021 09:48 PM in
Galaxy M
Try clearing cache from recovery mode.
To open recovery mode follow below steps:-
If you are Android 11 then connect your device to a laptop or pc with charging cable. Switch off the phone and press power button and volume up button simultaneously until you see Android logo and afterwards release the Keys.
Select wipe cache partition and wipe it.
If it not helps, then reset your device and check. A lot of M30s users are facing this issue and had to replace their motherboard by visiting service center.
To open recovery mode follow below steps:-
If you are Android 11 then connect your device to a laptop or pc with charging cable. Switch off the phone and press power button and volume up button simultaneously until you see Android logo and afterwards release the Keys.
Select wipe cache partition and wipe it.
If it not helps, then reset your device and check. A lot of M30s users are facing this issue and had to replace their motherboard by visiting service center.
Samsung_Support 1
Moderator
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02-15-2021 09:07 PM in
Galaxy MDear Samsung Member,
Greetings from Samsung Customer Support!
Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support