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Original topic:

phone became irresponsive

(Topic created on: 03-10-2020 08:12 PM)
69 Views
girishb
Active Level 2
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‎03-10-2020 07:36 PM in 

Galaxy M
I got my Galaxy M31 phone on 7th March and today it became irresponsive for almost 15 minutes.  Only SAMSUNG was getting displayed on the screen.  No response from fingerprint reader.  It even refused to respond  to power button.  I pressed power button and volume down button for long and then it got restarted.  It seems there is some bug. 
6 Comments
FallOut007
Active Level 7
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‎03-10-2020 08:02 PM in 

Galaxy M
if this issue again appears..kindly do a replacement as you have the time.
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raju-83
Active Level 8
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‎03-10-2020 08:12 PM in 

Galaxy M
Same problem I faced. I rebooted the set. It is now normal.
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sp007
Active Level 6
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‎03-10-2020 08:18 PM in 

Galaxy M
same pro to m40 only 1 time
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raju-83
Active Level 8
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‎03-12-2020 06:41 AM in 

Galaxy M
Pls report to Samsung via Send Feedback option.
raju-83
Active Level 8
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‎03-12-2020 06:45 AM in 

Galaxy M
Pls report directly to Samsung via Get Help - Send Feedback - Ask Questions.
girishb
Active Level 2
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‎03-14-2020 08:31 AM in 

Galaxy M
it happened again yesterday. I will report it to Samsung as I don't want to go for setting up a new phone.
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