Original topic:

overheating problem in Samsung m31

(Topic created on: 06-17-2020 02:52 PM)
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Sufideb
Active Level 3
Options
Galaxy M

image
Any idea how to deal with this issue? 

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4 Comments
rani72
Active Level 2
Galaxy M
did u do any major update like from one ui 1.1 to one ui 2.0? if yes first factory data reset your phone
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computer14
Active Level 7
Galaxy M
factory reset once
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Jiyodilse
Active Level 9
Galaxy M
do below step once

🤙🤙🤙🤙
u need to put a tab on background data and activity usage of apps for that check in battery device care and see which apps have high background working time go to apps settings and toggle off their background data and activity and put unused apps to sleep
I'll give u a few tips u can try them
main reason for all to fail is bug instability you can either wait for next stable update or follow some advice and tips I could give you
1 use adaptive battery
2 use medium power save
3 prevent background apps from consuming data in battery device care
4 put unused apps to sleep
5 reduce some permissions given to apps that are not necessary for running of app
6 use dark mode
7 use location when necessary as in maps Google search or any location based app else constant use loads battery causing heating
8 prevent network inputs like NFC bluetooth WiFi from working together too many network inputs will cause heating and lagging
9 while charging keep phone idle
10 turn off auto sync use when necessary
11 reset phone settings once clear cache
12 if nothing works once try factory reset
13 charge in cool conditions as outside weather will be hot these days
14 dont use vibration if not necessary
15 use accubattery for complete battery diagnostics
I hope this helps because one ui bugs can be fixed by samsung when new updates come till then try these tips they could help to reduce battery heat up and loading so that smooth charging works and device runs smoothly
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Samsung_Support3
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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