Original topic:

otg

(Topic created on: 02-19-2021 08:11 PM)
207 Views
sheh96
Active Level 1
Options
Galaxy M
Why my M21 doesn't support otg???
How can I fix it 
9 Comments
Dhanuja3
Active Level 10
Galaxy M
Check OTG Settings

In many devices, there comes an “OTG setting” that needs to be enabled to connect the phone with external USB appliances. Usually, when you try to connect an OTG, you get an alert “Enable OTG”. 

This is when you need to turn the OTG option ON. To do this, navigate through Settings > Connected devices > OTG. Here, click on the On/Off toggle to activate it. 

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sheh96
Active Level 1
Galaxy M
but in my case
it didn't even connected to get an alert
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Dhanuja3
Active Level 10
Galaxy M
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nipoo
Expert Level 5
Galaxy M
There's no setting to activate deactivate regards OTG in Samsung hence it is a basic feature for every Samsung mobile.

I'm suggesting to you to do these things.
1. Check pen drive from a PC. make it to the FAT32 file system.
2. Check the OTG cable with another mobile.

If both the above steps are working then there have a problem with your device.

Next, I want to know did you try OTG, before updating to Android 11 or is this started to happen after the Android 11 update? If it is started to happen after the Android 11 update then it can be a software bug. Try settings reset and factory reset.

If the above two methods not working contact the nearest customer service centre or maybe the next update will fix the bug (not sure).
sheh96
Active Level 1
Galaxy M
yeah
It worked before updating to android 11
nipoo
Expert Level 5
Galaxy M
Then it can be a software bug. I'm recommending you to go with settings reset and factory reset.

If those 2 doesn't work, then report it as a bug and contact the nearest customer service centre. Sometimes next update will fix the bug. But I cannot be sure about it.

Currently, M21 having 2 types of bugs after updating to Android 11. SD Card not showing & Notification issue.
sheh96
Active Level 1
Galaxy M
okay I'll try
Thank You!!!
Cheers_bruh
Active Level 10
Galaxy M
Well you can Accept the solution if you're satisfied! :)
Anonymous
Not applicable
Galaxy M
yeh..bro,I rarely see it on this stage😳 people must be perfomed duties.