Original topic:

network issue with Galaxy M21

(Topic created on: 07-02-2020 12:21 PM)
1179 Views
rinku95
Active Level 1
Options
Galaxy M
I am using m21 for last 15 days, i am very disappointed with its network reception with 4g.
My signal fluctuates some times, even some times volte turns into 2g.
Samsung please solve this.

6 Comments
Ehsank
Expert Level 5
Galaxy M
which sim u use ?
and before this handset it was working well?
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rinku95
Active Level 1
Galaxy M
airtel
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Ehsank
Expert Level 5
Galaxy M
in network mode set as "LTE ONLY"
then observe same thing happen or not?
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rinku95
Active Level 1
Galaxy M
it happening the same
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yodaAbhi12
Active Level 7
Galaxy M
how to use LTE only mode for Airtel??
cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "network problem" issue please follow below given steps:

 

1. Check network operators and select automatically (Settings> Connections> Mobile Network>Network operator> select automatically > Tap on OK > Registered on network).

 

2. Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.

 

3. Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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