Original topic:

my m31 is hanging and automatically restart daily, tell me the solution please

(Topic created on: 4/28/20 6:44 AM)
pkmishra007
Active Level 1
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Galaxy M
#m31
4 Comments
PULLINGAL
Active Level 1
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Galaxy M
Avoid useless application.
Only Download Application from Samsung Store or Playstore.
Delete the unwanted files form your mobile.
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pkmishra007
Active Level 1
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Galaxy M
thanks
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cs_member10
Active Level 6
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Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve "Auto restart" issue please follow below given steps:

Go to Settings > General management > Reset > Turn off auto start.

 

To resolve ""Device hang issue"  kindly follow the given below steps:

1) Remove third party application: Settings > Apps > Select the third-party application from Apps Eg. DU Recorder > Uninstall.
2)Reset the device and before resetting the device make sure to create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Settings> General Management> Reset.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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yuvasneha
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Galaxy M
I have downloaded applications from play store only....then why my phone gets automatically restarted