Original topic:

m51 camera

(Topic created on: 10-22-2020 12:50 PM)
935 Views
MLAīMadhur
Beginner Level 2
Options
Galaxy M
Can't find 64 mp in setting
4 Comments
Srikavin
Active Level 4
Galaxy M
It can't be find in settings.. It is usually in camera..like this 👇👇Change the cameras aspect ratio to 64 mp20201022_095059.jpg
Galaxy M
Change picture ratio at the top and try again
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cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!


We understand your concern, be rest assured we will definitely help you with that.


Kindly be informed that it is not an issue, it's a concept that if you want to use the same 64megapixel camera, please change the resolution from 3:4 hd to 3:4 to get 64 megapixel camera.


After performing the troubleshooting steps if the issue still persists, kindly get back to us with additional information- Error log File, Video or Screen-shots. This will help us to further investigate and resolve your concern (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank You for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Ranganath007
Beginner Level 2
Galaxy M
m51 camara and video setting not showing how to fix it help me
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