Original topic:

m30s step counting

(Topic created on: 01-27-2020 07:23 PM)
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pvr313
Beginner Level 2
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Galaxy M
m30s step counting not working please add faction
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2 Comments
AMPK
Expert Level 3
Galaxy M
it is working when I keep my mobile in my pant pocket
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Samsung_Support5
Moderator
Moderator
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Galaxy M

Hi there,

 

Please perform the following steps to resolve the issue:

1- Settings > apps > Samsung health > storage > clear cache.

2- Restart the device and check the issue.

3- Check for the latest device O/S (Settings > Software Update > Download updates manually).

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).

 

Regards,

Team Samsung Members

 

 

 

 

 

 

 

Regards,
Team Samsung Members

 

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