Original topic:

m30s New july update

(Topic created on: 07-16-2020 10:35 AM)
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adi2193
Active Level 4
Options
Galaxy M
Yesterday i received the new july update of approx 350mb for my m30s. There were some bug fixes in that update like addition of flash in 48mp mode in camera app and few others. But my phone is lagging like hell after that update. I have restarted the phone atleast 2-3 times but the problem is not sorted. Anyone facing the same issue???
3 Comments
Galaxy M
yes some bugs fixed some new given 😂
cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Thank you so much for your valuable feedback, please be assured and to resolve "device lagging issue" kindly follow the given below steps:

1) Check device cache: Settings>Device care>Storage>Clean now.
For a particular application: Settings>Apps>Pick the app that you like to clear off the cache memory. For example 'Samsung Internet' >Storage>Clear Cache.

2) Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

Tap on Settings>Tap on General Management>Tap on Reset.

 

Please visit this mentioned link for more information : https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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adi2193
Active Level 4
Galaxy M
why shd i reset my device?? samsung is pushing **bleep** updates evrytime and we as a user will keep resetting our phones??
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