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07-16-2020 10:35 AM in
Galaxy M- Mark as New
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07-16-2020 11:29 AM in
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07-18-2020 11:49 AM in
Galaxy MDear Samsung Member,
Greetings from Samsung Customer Support!
Thank you so much for your valuable feedback, please be assured and to resolve "device lagging issue" kindly follow the given below steps:
1) Check device cache: Settings>Device care>Storage>Clean now.
For a particular application: Settings>Apps>Pick the app that you like to clear off the cache memory. For example 'Samsung Internet' >Storage>Clear Cache.
2) Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Tap on Settings>Tap on General Management>Tap on Reset.
Please visit this mentioned link for more information : https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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07-18-2020 12:01 PM in
Galaxy M