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Active Level 1
Aftar recent upadte my m30 smartphone screen freeze a lot.when i plyaed youtube video it swings a lot .
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Expert Level 5
do a wipe cache partition and lets see
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Nope bro it is happening
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so you can visit service centre or last option is to reset/format your device with proper backup
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Did a factory reset but it didn't work
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then only one option is visit service centre
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Beginner Level 4
yes, I am also facing same issue. when I lock phone while playing YouTube video and then unlock it by touch, screen freezes. Samsung need to do something about it asap.
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Active Level 8

Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience caused to you. Please perform the below mentioned quick steps to resolve the hanging issue:-


1. Ensure 20% of internal memory of device is free (Scroll down notification panel > Setting > Device care> storage).


2. Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Tap on Settings>Tap on General Management>Tap on Reset.


After performing above steps if the issue still persist kindly send us the screenshot, videos and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application :- Samsung Member Application > click on get help > send feedback > error report, so that we can help you out to solve the issue.

 

Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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