Original topic:

m 20

(Topic created on: 11-20-2019 09:17 PM)
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cbsahab
Active Level 4
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Galaxy M
We are not getting update like previously we get I think samsung not care about us...we need big update we are facing to much problems Touchscreen Auto touching Somethimes hang Others also.
2 Comments
SolankiLaxman
Active Level 5
Galaxy M
forgot it Samsung dose not provide more the 2 update in medium range mobile bor in am also waiting for it
Samsung_Support4
Moderator
Moderator
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Galaxy M

Hi there,

Please follow the below mentioned steps:

1- Go to Settings > General management > Reset > Reset setting.

2- Perform Interactive checks through Samsung Members app (Samsung members > Phone care> Diagnose> Interactive checks> touch screen)

3- Clear the RAM memory of device (Scroll down notification panel > Setting> Device care >Memory> Clean Now).

4- Stop the background running app (Tap on the left soft key and close all the running apps).

>Check for the latest device O/S (Scroll down Notification panel >Settings >Software Update >Download updates manually).

For further assistance, register your concern in Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).

 

Regards,

Team Samsung Members