keep getting crash after april 2021 update

[samsung_user007]

Hi.

after downloading a new software update today, my phone M30s is getting crash every single time when i unlock the device. sometime it stuck in samsung opening logo until i press power+volume down key. What should i do? Help please🙏 

[_HK02_]

Is it One UI3.1 or 3.0??

[samsung_user007]

it's 3.1

[_HK02_]

Okay👍

[samsung_user007]

No. it's is not working..still getting stuck on samsung m30s logo after reboot.

[Samsung_Support1]

Dear Samsung Member,

Greetings from Samsung Customer Support!

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Samsung Customer Support