In order to examine the issues occurring in your device, kindly send us the error log files using Samsung member application by following below mentioned path-
Open Samsung member app>click on “+“icon>send feedback>Error reports>attach log file.
Note: For better assistance, please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Samsung Members Team
follow step to solved this issue :
1 goto settings
2 general management
3 reset settings
4 click blue button (Reset settings) - this reset not any data delete so don't worry
two time this, after the phone make very smoother and fast also all support files works..!
so do it for make your phone hang free and smoother
if its work for you then appreciate me ..thanks