Original topic:

heating at front part

(Topic created on: 01-24-2021 10:00 PM)
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smily17
Active Level 3
Options
Galaxy M
While recording more than 1min my Samsung M31 started to heat up and it goes on increasing. 
Please guide me for this issues and pls comments if this issue is common.
4 Comments
Ehsank
Expert Level 5
Galaxy M
its better if you visit service centre if really it get heats in 1 minute, otherwise problem may increase
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smily17
Active Level 3
Galaxy M
thanks 😊
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Ehsank
Expert Level 5
Galaxy M
😊👍👍🙏
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cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience caused to you. Please be assured and to resolve "Overheating" issue please follow the below given step:-


>> Close background running apps and uninstall the unnecessary apps.


For more details follow the instructions provided in the link given below:- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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