Original topic:

heating and battery draining issue after upgrade android 10

(Topic created on: 03-26-2020 07:18 PM)
200 Views
TechnicalDev
Beginner Level 4
Options
Galaxy M
I got android 10 update on my samsung galaxy m30s but getting heating and battery draining issue after update the android 10. Also facing aap lag issue in the device. Request to samsung to provide the resolution for this issue.
3 Comments
narendra424
Beginner Level 3
Galaxy M
facing same issue
Samsung_Support3
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

 

Apologies for the delay in response. However, understanding the criticality of the situation; we had to ensure the wellbeing and safety of our employees which led to the delay in response.

Hope your issue is resolved. In case the issue still persists please follow the below mentioned steps.

 

- Follow the given link to resolve overheating issue:- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

 

- To avoid battery drainage please turn off un-used options, decrease display brightness, turn off auto sync option, close background running apps.

Follow the troubleshooting steps provided in the given link to resolve battrey drainage problem: http://www.samsung.com/in/support/skp/faq/1101689

 

If issue still persist or for further assistance, kindly register your concern in Samsung members app (Samsung Member > Get help > send feedback > Ask question/Error report)


Thank you for writing to Samsung.

 

Warm Regards,

Samsung Customer Support

TechnicalDev
Beginner Level 4
Galaxy M
thank you for your response
0 Likes