Original topic:

galaxy m30s is facing os malfunction

(Topic created on: 05-10-2020 02:36 PM)
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prashantg17
Active Level 3
Options
Galaxy M
Galaxy m30s is sometimes facing issues of screen malfunctions few buttons gets auto pressed n go on...
4 Comments
RJ96
Active Level 6
Galaxy M
My guess is its due to oil and fingerprints. Wipe it with cloth and it should work fine
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prashantg17
Active Level 3
Galaxy M
thanks for reply..
but i don't think its corrected from our end.. it happens even after due care..
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Galaxy M
Use *#0*# and test touch, if your screen is behaving abnormally, then visit the nearest Service Center.
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cs_member9
Active Level 7
Galaxy M

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Kindly follow the below mentioned step to improve the performance of the device:

 

Check device in safe mode: Using Safe Mode on a Samsung phone or tablet allows you to force the device to run the essential operating system, and disable most 3rd party applications.

 

Enter safe mode: Press and hold the Power key, when Power off icon appears.>Press and hold the power off icon.

Exist safe mode: Press volume down and power key simultaneously for 5 seconds to restart the device.

 

Note: If your device functions correctly in Safe Mode, it is most likely that the issue lies with a 3rd party application that can be uninstalled to resolve the problem.

 

For further assistance, register your concern in Samsung Members Application (Samsung Members App > Feedback >Error report > Attach log file for any issue)

 

Thank you for writing to Samsung.

 

Warm Regards,

Samsung Customer Support

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