errors in fingerprints sensor.....

[ANIMESH141517286]

Samsung Galaxy M31 fingerprints sensor are not working properly all time after the security update...

After calling they advice me wait sometimes for new update ....

If I can factory reset my mobile then the fingerprints sensor are working sometimes like 1 and 2 days after that same problem ...

Can Samsung team tell me how much time required to resolve this problem. 

Thank you. 

Animesh Mondal 

[Ařpît]

Remove protective cases.

If a phone case covers or touches the fingerprint sensor, or prevents your finger from touching it, it can interfere with the sensor's operation.

[ANIMESH141517286]

ok

[professionalgamer]

not able ti unlock phone using fingerprint sensor after not using the phone for some time i have faced this issue many times in m31. not using any cover

[Samsung_Support2]

Hi there,

In order to examine the issue occurring in your device, kindly send device log file within 15 minutes of issue occurrence along with the exact issue details using Samsung Member Application i.e. Samsung Member Application > click on + icon > send feedback > error report > collect log files > attach.

Regards,
Team Samsung Members

[ANIMESH141517286]

need update how much time required for Samsung Galaxy m31 new update