Original topic:

data networks slowed down after last update

(Topic created on: 08-25-2020 02:03 PM)
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raulrock
Beginner Level 2
Options
Galaxy M
I have a dual Sim both with data connections. Both have slowed down to a crawl immediately after the last update of Samsung on 25th Aug. It was a security update. Can't use my phone data connections without wifi. Pls rectify asap 
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3 Comments
veer
Expert Level 5
Galaxy M
one time reset access point restart your device and try if not done wait for next update
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Ehsank
Expert Level 5
Galaxy M
go to general Management >reset>reset network and restart your device then check
cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve network issue please follow below given steps:-


1. Check network operators and select automatically (Settings> Connections> Mobile Network>Network operator> select automatically > Tap on OK > Registered on network).


2. Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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