Original topic:

camera serious problem

(Topic created on: 04-04-2020 07:43 PM)
79 Views
Chinglenthoiba
Beginner Level 2
Options
Galaxy M

i have facing same problem on my samsung m30 ...so i want to fixed my problem plzz contact me on 9068219889 ...specially samsung care

 

3 Comments
souvik04
Active Level 8
Galaxy M
restart your device and run device care application. you can check your device status via Samsung members app.
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indra2912
Active Level 3
Galaxy M
we cannot do anything until they give another update to resolve bugs
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cs_member9
Active Level 7
Galaxy M

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

To enhance the device performance kindly follow the below mentioned steps:

 

Camera related Concern:

 

1) Reset camera settings: Click Camera > Go to Camera Settings > Reset Settings.
2) Clear camera app data: Go to Settings > Apps > Camera > Select Storage > Clear Data and click OK.

 

We would request you to kindly attach the log file and send it to us in the Samsung member application(attach when the issue occurs within first 15 minutes of the occurrence of the issue.):-
Samsung Members App > Feedback >Error report > Attach log file for any issue

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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