battery

[kuberanselva7]

give me true solution m31s my mobile battery drain and charging slow

 1 battery 80% battery used only 7 hrs mobile using time very much of heating issues.

 2 charging time 3 hrs in 80% charge full on battery mobile using heavy heating my mobile give true solutions

[Daksh2]

use super fast charger

[kuberanselva7]

already using fast charging same 3 hrs

[Daksh2]

go setting>device care>battery>fast charging on cheke off check

[kuberanselva7]

already enabled fast charging

[Daksh2]

go to store

[kuberanselva7]

after what do

[Daksh2]

go to store ask

[kuberanselva7]

ok

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve "heating" issue kindly follow the given link:- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

And to resolve "Battery drainage" issue kindly follow the given link: http://www.samsung.com/in/support/skp/faq/1101689

And to resolve "slow charging" issue kindly follow the given below step:

>>Check charger functionality:-Request you to check the charger functionality with a different device or try to charge the same device with a different charger.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support