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04-28-2022 06:54 PM in
Galaxy MSamsung is aware of the overheating issue with their own CHIP Exynos but still will not accept their fault in quality control.
Following phones are having this bad quality chip and incase you are owner of this phone , please backup the data immediatly before it goes in restart loop that can not be resolved by Factory reset.
Samsung Galaxy A50s
Samsung Galaxy A51
Samsung Galaxy F41
Samsung Galaxy M21
Samsung Galaxy M21 2021
Samsung Galaxy M21s
Samsung Galaxy M30s
Samsung Galaxy M31
Samsung Galaxy M31 Prime
Samsung Galaxy M31s
Samsung Galaxy Xcover Pro
Will Samsung recall these products from market and provide onetime free replacement of Motherboards which is only solution once software update result in the CHIP getting damaged.
Even SAMSUNG is banned in US from using this CHIP in any of their product and even not using it for phones launched in KORIA.
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04-28-2022 07:02 PM in
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04-29-2022 10:59 AM in
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04-28-2022 08:57 PM in
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04-29-2022 10:58 AM in
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04-29-2022 11:08 AM (Last edited 04-29-2022 11:11 AM ) in
Galaxy MAlso Samsung has not been banned from using Exynos in US. It's just CDMA patent related thing (have to pay more money to USA carrier, so don't make economical viable to launch Exynos), although they do have launched with Exynos in USA for carrier free version.
Exynos 9611 is very old SOC(even though launched few year ago, but ARM core is old) along with poorly optimised Modem plus energy inefficient samsung foundry node. So they can't do much with that now.
Good thing is now 1280 is new 9611 , here they are using better Samsung foundry node plus better ARM core along with new generation Exynos modem that are efficient.
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05-15-2022 11:49 PM in
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05-19-2022 02:40 PM in
Galaxy M
Dear Samsung Member,
Greetings from Samsung Customer Support!
We acknowledge your query and apologize for the same. Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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05-29-2022 06:43 PM in
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11-27-2022 08:27 AM in
Galaxy M