Dear Samsung Member,
Greetings from Samsung Customer Support!
We understand your concern and will help you to resolve the issue. Be assured, to resolve Wi-Fi issue kindly follow below given steps:-
1. Forget the Network:-
Go to apps screen > Settings > Connections > Wi-Fi > Wi-Fi network > Tap and hold the Wi-Fi network that you're having trouble with until the menu allows you to select Forget Network.
2. Reset Network Settings:- Go to apps screen > Settings > General Management > Reset > Reset Network Setting.
3. Reset the device: Tap on Settings>Tap on General Management>Tap on Reset.
Note:- Before reset kindly create data backup of your device via SMART switch m
mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question), along with the screenshot and videos.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for contacting Samsung.
Samsung Customer Support