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Beginner Level 3
Samsung Galaxy M31- Despite being in Wifi, I face constant problem in opening apps that run with internet. It shows that the internet is not working but in truth internet was running fine. So I have to turn wifi on and off everytime I face these issues. Too much disappointed with this device It is too irritating  can you please fix this? 
3 Comments
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Active Level 10
please uninstall the present setup and creat fresh and new username.
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Active Level 10
its because of Samsung aggressive sleeping of apps. now sleeping apps not able to use internet in background as usual and even in foreground for some seconds. i suggest you to remove that app from sleeping apps and do check whether data saver is on.. if it is then turn it off. Turn off Adaptive power saving in power management menu from device care.
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Active Level 6

Dear Samsung Member,


Greetings from Samsung Customer Support!


We understand your concern and will help you to resolve the issue. Be assured, to resolve Wi-Fi issue kindly follow below given steps:-


1. Forget the Network:-
Go to apps screen > Settings > Connections > Wi-Fi > Wi-Fi network > Tap and hold the Wi-Fi network that you're having trouble with until the menu allows you to select Forget Network.


2. Reset Network Settings:- Go to apps screen > Settings > General Management > Reset > Reset Network Setting.


3. Reset the device: Tap on Settings>Tap on General Management>Tap on Reset.
Note:- Before reset kindly create data backup of your device via SMART switch m
mobile application or http://www.samsung.com/in/support/smartswitch pc suite.


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question), along with the screenshot and videos.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for contacting Samsung.

 

Warm Regards,
Samsung Customer Support

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