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07-02-2020 09:42 AM (Last edited 07-02-2020 09:43 AM ) in
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07-02-2020 10:56 AM in
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10-25-2020 10:53 PM in
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07-02-2020 11:22 AM (Last edited 07-02-2020 11:24 AM ) in
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10-23-2020 07:29 PM in
Galaxy MI'm also facing same issue. Internet is working fine on other devices but in m31 its not working..
Need to reconnect it every time. And this happens after every 10-15 mins
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10-23-2020 07:56 PM in
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07-04-2020 02:17 PM in
Galaxy MDear Samsung Member,
Greetings from Samsung Customer Support!
We understand your concern and will help you to resolve the issue. Be assured, to resolve Wi-Fi issue kindly follow below given steps:-
1. Forget the Network:-
Go to apps screen > Settings > Connections > Wi-Fi > Wi-Fi network > Tap and hold the Wi-Fi network that you're having trouble with until the menu allows you to select Forget Network.
2. Reset Network Settings:- Go to apps screen > Settings > General Management > Reset > Reset Network Setting.
3. Reset the device: Tap on Settings>Tap on General Management>Tap on Reset.
Note:- Before reset kindly create data backup of your device via SMART switch m
mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question), along with the screenshot and videos.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for contacting Samsung.
Warm Regards,
Samsung Customer Support
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09-02-2020 07:45 PM in
Galaxy MMy Samsung galaxy M31 is not able to detect weak wifi signals and even good signals as well. It has very poor wifi connectivity. It has been a great issue of wifi in this mobile. Please solve this problem through an update
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09-02-2020 07:51 PM in
Galaxy MIts a problem in all galaxy M31 phones , not only mine. it has poor wifi detecting power .It cannot detect weak wifi signals. Only update can solve this
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10-24-2020 06:00 PM in
Galaxy M