Original topic:

Wi-Fi issue through samsung M31

(Topic created on: 07-25-2020 09:56 AM)
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Samsung_VWB2cT2
Beginner Level 2
Options
Galaxy M

Through my Samsung Galaxy M31 hotspot i am unable to connect internet into my PC...Please can someone help me out for this....

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3 Comments
Aashish
Expert Level 4
Galaxy M
Reported. Will look into it. Can you please send bug report via the Get Help Section-> Feedback -> Error Reports.
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Dhinakaran
Active Level 3
Galaxy M
same problem
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cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve Wi-Fi issue kindly follow below given steps:-


1. Forget the Network:-
Go to apps screen > Settings > Connections > Wi-Fi > Wi-Fi network > Tap and hold the Wi-Fi network that you're having trouble with until the menu allows you to select Forget Network.


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question), along with the screenshot and videos.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for contacting Samsung.


Warm Regards,
Samsung Customer Support

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