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Beginner Level 2

Hi,

 

Whenever I am on whatsapp voice call and my screen turns off after sometime whatsapp is reconnecting and when I turn on the screen voice call connects again.

I have to keep the screen on while am on voice call.

 

Is this Samsung issue or whatsapp,  could you please check from your side.

Thanks.

 

P.S. - Please note I have Fibre internet connection.

 

Regards,

Narendra 

1 Comment
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Active Level 8

Dear Samsung Member,


Greetings from Samsung Customer Support!


Kindly be informed "whatsapp" is a 3rd party application which is not from Samsung. As we are trained to handle Samsung software and hardware related troubleshooting, we advise you to contact to the respective application software support.


You can reach to the app developer through email channel go to:-
Play store > select more option > select installed app > click on read more.

 

Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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