We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.
● To add the Weather widget to the Home screen: Most Galaxy devices have a Weather widget that you can use on your Home screen. However, if this widget is not on your home screen or you accidentally removed it, you can add it by following the steps below.
1. Touch And hold an empty spot on the home screen. 2. Tap Widgets. 3. Search and select the weather widget. 4. Choose the widget style and then tap on/off and then choose the location. 5. You can see the Weather Widget on the home screen with the selected location.
● To Change the Weather widget location: The Weather widget provides weather information for your current location by default. If the location is not the one you want, or if you want to check the weather information for another location, you can adjust the location that is shown on the Weather widget. Follow the steps below to adjust the location of your weather service.
1. Click the weather Widget. 2. Tap on the plus icon in the top right. 3. Find the location you want to add. you may need to accept the terms by tapping Ok first. 4. You can see the weather information on the selected location. 5. To see the list of the selected locations top on the More options icon( the three vertical lines). Note: To always display your current location, the GPS location service must be activated on your phone.
● To Change the displayed location: You can change the location displayed on the Weather widget. Follow the steps below to set one of the locations you added on the Home screen. 1. Touch and hold the Weather widget and then select the settings. 2. Tap change next to the currently selected location. 3. Select a new location to display and then tap to save. 4. Once you have applied the changes you will able to view the weather for the new location you have selected.
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send).
