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Active Level 1
Hi,
I have bought a new Samsung Galaxy M31.
I found that, Video option is not working in Camera application.
Please suggest any solution.
Thanks 

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1 ACCEPTED SOLUTION

Accepted Solutions
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Now change ratio once and try..also change rear video size resolution
or
perform normal phone reset settings once
settings>general management>select reset>click on reset settings

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10 Comments
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Clear camera cache/data and try again
or
reset camera settings once
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Active Level 1
Thanks for the quick response.
I have tried the reset camera setting but still the same.
Where is clear camera cache option.?
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settings>applications>scroll down to camera>select it>click on storage>clear cache/data
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Active Level 7
Hi. Please follow the instructions below to resolve the above issue.

1. Goto settings
2. Tap Apps
3. Search Camera and tap on it
4. Tap storage
5. Tap both clear data & cache
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Active Level 1
Thanks for the steps.
I have tried this too but problem still exist.
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Highlighted
Now change ratio once and try..also change rear video size resolution
or
perform normal phone reset settings once
settings>general management>select reset>click on reset settings

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Active Level 1
Thanks for the solution.
After changing the resolution,Video option started working in camera.
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Active Level 1
done
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Active Level 10
Device care do security check.
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