Resolved! Solved

Original topic:

Video option is not working in newly bought Samsung Galaxy .31

(Topic created on: 06-01-2020 10:26 PM)
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SamsungM312833
Active Level 1
Options
Galaxy M
Hi,
I have bought a new Samsung Galaxy M31.
I found that, Video option is not working in Camera application.
Please suggest any solution.
Thanks 

image


15 Comments
Galaxy M
Clear camera cache/data and try again
or
reset camera settings once
0 Likes
Galaxy M
Thanks for the quick response.
I have tried the reset camera setting but still the same.
Where is clear camera cache option.?
Galaxy M
settings>applications>scroll down to camera>select it>click on storage>clear cache/data
0 Likes
Galaxy M
Hi. Please follow the instructions below to resolve the above issue.

1. Goto settings
2. Tap Apps
3. Search Camera and tap on it
4. Tap storage
5. Tap both clear data & cache
0 Likes
Galaxy M
Thanks for the steps.
I have tried this too but problem still exist.
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Solution
Galaxy M
Now change ratio once and try..also change rear video size resolution
or
perform normal phone reset settings once
settings>general management>select reset>click on reset settings
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Galaxy M
Thanks for the solution.
After changing the resolution,Video option started working in camera.
Bhagwati_prasad
Beginner Level 2
Galaxy M

Brother search reset in opfions , 4 opgions will appear , reset all 4 optkons except factody data reset. It worked for me..

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Galaxy M
done