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01-17-2020 01:38 AM in
Galaxy M- Mark as New
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01-24-2020 09:28 AM in
Galaxy M
Hi there,
Please perform the following steps to resolve the issue:
1- Run the device in Safe mode and reconfigure the fingerprint.
2- Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the center and corners have been fully scanned.
3- If issue still persists, create data backup and reset the device.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).
Regards,
Team Samsung Members