Original topic:

Update??????!!!!!!!

(Topic created on: 05-31-2020 12:56 AM)
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King00000001
Active Level 3
Options
Galaxy M
When samsung is going to release security patch update and also fix battery drain issue...
3 Comments
Joshi_124
Active Level 5
Galaxy M
which phone ?
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King00000001
Active Level 3
Galaxy M
m30s
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cs_member10
Expert Level 5
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "Battery drainage" issue kindly follow the given below steps:

1)Battery optimization:-Settings>Select Device Maintenance/Device Care>Optimize>Optimize all options like Battery, Storage and Memory
2) Close background running apps:-Tap on recent key and close the background running application.

 

For more information on battery drainage please click on the link below:
http://www.samsung.com/in/support/skp/faq/1101689

 

We are very sorry for the inconvenience caused to you and would like to inform you that with the Government’s mandate to observe complete lockdown, we’re experiencing a slight delay at our end to bring you One UI 2 updates.

 

Please be assured that we are doing our best to release the updates as soon as possible. Meanwhile, we request you to please bear with us. Please stay safe and healthy. Our best wishes to you and your loved ones.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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