Unusual heating in Galaxy M31s

[Sitikantha]

I have been using the device since past 1 week.

I neither play games, nor use device for longer periods of time.

There is unusual heating observed on the upper display and upper back (near to the camera) in the following normal usage scenarios

i. just in 1 min of camera usage (the camera lenses as well gets heated up unusually)

ii. Within a short time while charging the phone (May be not even 5 minutes)

iii. In normal calls of less than 5 minutes.

(Bluetooth, GPS, WiFi all turned off except Data)

I have tried all sorts of fixes like safe mode, resetting the settings, factory data reset, lowering the brightness. But no effect. The issue persists. I have used a lot of other smartphones from Xioami, Moto and Samsung, none of them heated like this.

Please help. If this issue is faced by everyone owning Samsung M31s and can be fixed by Samsung in future updates. Or do I have to return the device.

[DarshanChatterjee]

Every devices from Samsung are facing heating issue. Wait for next update.


For now. Try to clear the background apps. Use it under cool condition (fan is okay for it) don't use it while charging.

[Sitikantha]

Yes I keep clearing the background apps frequently. 

Nothing works. 

It heats up even when I don t use while charging.

[DarshanChatterjee]

Then wait for the next update.

[AGP25]

yeah mine too...the upper display heats up...not too much but yeah considerably
some bugs causing it i guess

[HarshJolad]

mine too heats a lot

[Sai960]

same issue with me as well upper part is getting heated up

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to kindly send us the screenshot, video and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application:-
Samsung member application > Click on get help > Send feedback > Error report, so that we can help you out with this.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support