Jagadish9999
Active Level 3
I am unable to use Internet during calls, data is automatically turning off.
If anyone know how to fix this issue please help me and my mobile is Samsung galaxy m21 
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Accepted Solutions
thepinkobsessions
Active Level 8
hey there I faced same issue with A50 while using jio sim. I went to samsung care. At last I came to know it was a software update issue. I updated the latest software and it was sorted.

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8 Comments
Anonymous
Not applicable
bro this feature available in few Samsung devices not supported in all devices....anyway check ✔ settings and see it's present it or not in your device
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Actually i am using data on sim2 if i make calls from sim1, automatically data is turning off
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AjaiX2015
Active Level 7
it's not possible to use data from one sim while calling using the other
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samsunglover2020
Active Level 6
you must use a sim with volte to have both call and internet at the same time.
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but both from the same sim
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Samsung_Support3
Moderator
Moderator

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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thepinkobsessions
Active Level 8
hey there I faced same issue with A50 while using jio sim. I went to samsung care. At last I came to know it was a software update issue. I updated the latest software and it was sorted.

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thank you ..😊
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