Unable to share my files from mobile device to laptop

[TGopi]

Hi Friends,

Recently I purchased samsung Galaxy M31s 📱. In this I am unable to transfer the files like photos,videos, to my laptop. I tried with data cable also. But, no use in that only mobile charging is working not able to use as data transfer.

So, I am requesting you prpole help me in this issue or share the tips to my concern 😟

[RufusM31s]

When u connect to a laptop, a notification appears, stating "Connected for USB Charging" or something else. Just tap on that and select USB for File Transfer. Now it should work if u are on Windows.

[TGopi]

when I connected to laptop pop up not appeared on that time

[RufusM31s]

No pop up will come, but only a notification. If u feel it is not working, then try another cable and check.

[RufusM31s]

Or try Samsung's Smart Switch app.

[RufusM31s]

Which OS r u using on ur laptop?

[TGopi]

windows 10 I am using

[RufusM31s]

On windows it's just plug and use.

[RufusM31s]

It's not the same for macOS. U have to use smart switch to transfer.

[TGopi]

I will check with smart switch app.tq for you information