Touch problem! Disturbing my mind 😣

[RaihanKabirSAM]

Here I am facing one serious problem in my Galaxy M11 device. It is that sometimes my phone's touch screen stopped suddenly and I couldn't type any keywords in keyboard! Back, menu and home buttons can't perform properly or stop working!

After 5-6 seconds it becomes normal and working perfectly.

It's happening in almost 20 times even more in a single day.

I'm using this phone from almost 4 months.

Running on 1 October,2020 security patch update.

Does any M11 user experiencing this touch screen stuck problem?

Here is noticeable that I'm not facing any ghost touch issue.

Happy new year 2021 to all members from Bangladesh 🇧🇩

[Itsdebby]

visit service center

[Itsdebby]

happy new year😇

[Raz_]

yep m series known to have alot of touch issues specially M11, M01, M20, M30, even i face it as well, hoping for fixes in the future updates

[RaihanKabirSAM]

Yes, First I thought it was for snapdragon 450 chipset. But now I feeling it's for their bad software optimization or may be hardware problem.

[Raz_]

yes

[døpedædə]

disable the touch sensitivity option in display setting... and then clean cache partition nd reboot device...it will be fine...

[RaihanKabirSAM]

Will turn this off?

[døpedædə]

yes bro turn it off nd then switch off your device... nd clear cache partition then restart

[Samsung_Support1]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* Check rebooting your device. 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support