Original topic:

Some Apps not running by MOBILE DATA

(Topic created on: 07-11-2020 05:10 PM)
ApanChamp
Active Level 1
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Galaxy M
When I am using mobile data, some apps like Facebook, Netflix,  Instagram are not working. But they are working via Wifi. I am using Galaxy M31 8 GB 128 GB.
This is a serious issue which needs to be solved asap. Kindly help. 
9 Comments
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Galaxy M
Turn off data saver mode
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Galaxy M
Reset you network settings
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Galaxy M
Check they are not blocked by any data saver third party app
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Galaxy M
Last reset your device
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Galaxy M
Don't forget to press mark as solution button by clicking on the 3 dots on my comment
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ApanChamp
Active Level 1
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Galaxy M
Thank you very much.
Everything checked earlier already except the reset device.
Should I reset it then?
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AMPK
Expert Level 3
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Galaxy M
There is an option can work on mobile data switch on for apps you want.
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ApanChamp
Active Level 1
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Galaxy M
I did the factory reset which didn’t solve the issue. However, later I found the reason: M31 doesn’t support 4G (A 2020 phone for millennials has LTE instead!!!), when I changed the network settings to 3G, everything worked.
How funny!!!!
@YashAgarwal, sorry, couldn't mark the solution.
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Madhur2907
Beginner Level 2
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Galaxy M

Hi.. I'm facing similar problem on this phone (m31). But when I'm changing to 3G my sim does not support and it is only 4G sim(JIO).

 

Please suggest me what to do here or share your no. 

 

This is very irritating as I get stuck at many places

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