send a message to Samsung using 'ask a question' in support.to do that click support >scroll down>click ask a question >select others>type your request/issue>click the icon one the right corner to send it .they will definitely help you. Or email the message (support.lk@samsung.com)
Type for the following structure Dear sir, ( type your message) Thank you.
If my answer was helpful please click the 3 dots on the right and click accept solution 🙂😊
