Original topic:

Software bug

(Topic created on: 01-26-2020 10:27 PM)
149 Views
Tahir78612
Active Level 1
Options
Galaxy M
My galaxy m20 is lagging and having a lot of issues after android 10 update... App freezes suddenly specially facebook and youtube and it says app stopped responding... The internet also suddenly stops working and I have to restart the app and the app works great again... Sometimes touch doesnot work when typing... And the phone also lags a lot... Like camera takes a while to open... Suppose if I am using facebook and a notification amd I want to open to youtube, it would take forever to open. I have been waiting for the update for fixes but never got one... Please have a look at it once... Please.....!!!!
8 Comments
FallOut007
Active Level 7
Galaxy M
omg
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Raz_
Active Level 9
Galaxy M
same with me, but mainly the "touch not responding" issue
Tahir78612
Active Level 1
Galaxy M
Yeah! It's getting out of hand now
AMPK
Expert Level 3
Galaxy M
Please send error report if you want Samsung to rectify the problem.
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Tahir78612
Active Level 1
Galaxy M
how to send error report?
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AMPK
Expert Level 3
Galaxy M
Go to contact us you have the link there.
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Samsung_Support3
Moderator
Moderator
Options
Galaxy M

Hi there,

 

In order to examine the issues occurring in your device, kindly send us the error log files using Samsung member application by following below mentioned path-

Open Samsung member app>click on “+“icon>send feedback>Error reports>attach log file.

Note: For better assistance, please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Regards,

Samsung Members Team

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Tahir78612
Active Level 1
Galaxy M
What is error log files?? Can you elaborate??
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