Smart view mirroring is now unable to mirror tomy fire tv 4k stick 3rd gen

[hkM51]

Hi support, 

Smart view mirroring from my both Galaxy M51 and M31 smartphones is now unable to mirror tomy fire tv 4k stick 3rd gen.

It was working fine and instantly mirroringto my same fire tv 4k stick befor this last update. 

Is any one too facing this wierd bug on any of the other model samsung mobiles with smartview screen mirroring?

All my other brand mobilescan mirror very well to this fire tv stick.

Request support team to provide an early fix so we don't lose faith on samsung brand mobiles.

Thanks and awaiting a solution.

Hari.

[hkM51]

in continuation to above post, here are screenshots of this issue which I am fcing with. SmartVIew unable to mirroe my M51 and M31 mobiles screen to my FireTv stick 4K.

[samfan63]

Try doing a setting reset or factory reset!

[cs-member11]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please visit this mentioned link to resolve your device issue: https://www.samsung.com/in/apps/tv/smart-view/?cid=in_paid_ppc_google_allproducts_none_allproducts-e...

In case the issue still occurs. Please follow this path to register your concern in Samsung Members Application Open Samsung Members Application > Support> Tap on error report > Type your query > Send.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[hkM51]

Hi team, what is this?!?!?! This link is not working and no any such page exists...see the screenshot attached of non existant page.
Please take this seriously and give me a proper working solution and not some silly steps...

[hkM51]

Hi support, i just now reproduced this issue and sent the error log report to you guys.
Look into this and give me a practical working solution.

ALL OTHER MOBILE DEVICES AT HOME ARE ABLE TO SCREEN MIRROR TO THIS VERY SAME FIRE TV STICK 4K CONNECTED TO MY TV. EXCEPT THIS M51 AND M31 MOBILES WHICH WERE RECENTLY UPDATED. THIS UPDATE CAUSED THIS ISSUEE.

[BPS16]

I am experiencing the same problem as well.

[BPS16]

No solution yet