Serious issue: Camera blur issues while performing video kyc

[saink]

I am requesting every samsung user to forward this post to highest level. Its completely issue with respect to samsung devices exclusively including high end devices. 

I dont know what's wrong with samsung devices. I have given an video kyc for icici and on tata neu app for getting credit card. When they are asked to show pan card with back camera I tried nearly 5 times with my samsung m51 and tried with my other samsung m30, f14 5g but they are saying picture is not clear and they are saying that to change device which is very embracing. So I have taken neighbours motorola device then it got captured. This is really a poor thing from samsung. 

Note: 

Network connectivity is too good here. Its not the thing. Also pls dont suggest to use Mozilla because most of the video kyc are done through respective bank app itself.

I checked few articles on net and in this community some shocking thing I seen is even samsung high end devices were also facing that. Pls check below links:

https://r2.community.samsung.com/t5/Galaxy-Fold/Camera-issue-while-doing-KYC/td-p/11057816

https://r2.community.samsung.com/t5/Galaxy-S/Online-Video-KYC-issue/td-p/12775858

[rahman]

Its disappointing i am facing this issue in s21fe dont know the problem its disgusting.

[RohitashwaSingh]

True i tried on S21FE and M31 as well, both cannot focus while in KYC and working well when used normally, i am fed up

[RohitashwaSingh]

Been a year now and still this issue not resolved, now I laugh sometimes thinking it's just some lines of code glitching across Samsung devices and Samsung haven't fixed it yet... it's not embarrassing to Samsung but that team which is appointmented as bug report team or whatever they might be, like c'mon, c'mon man really

[faiz234]

My problem also same ...only camera got blur during kyc

[Ankittsharmaa]

Also facing the same issue on my galaxy f54

Unable to perform ekyc for banking app

[Members_Qfj0zb4]

Sam - Fold 4 same problem. I m issuing a warning notice soon

[VedKarma]

Bought s24 plus, and it seems it is issue for all samsung phones for years
Well I have other complaints about my phone too but one thing is sure, this is my first and last samsung phone that I'll ever own

[IMMUKESHPATEL]

Exact Same Problem With My S21 Fe 5G device, 5 time i face this Problem, i applied Yes bank and IDFC Card And Do VKYC But Not Successful, Because Of Rear Camera is Blur not Clear, Please Help How to Change Camera For VKYC 🙏🙏🙏

 

[Akherw]

Any update so far ??

[NS2122]

Facing blurry issue during online kyc only, rest samsung camera working but during kyc such issue reported, please share solution of such waste product